Leap Frog Leapster Customer Service & Product Review

For my first review, I chose to do one of my favorite products, and a company who's customer service goes above and beyond to help their consumers. Two Christmases ago Santa brought a Leapster for my son, Alex. The green & silver package was all my son wanted.. he was three at the time. The graphics were cool and not "too babyish", many popular characters plastered all over the movies and TV kept the interest of my son, and the games are jam packed with math, reading, & writing too! The buttons were easy for his little fingers to grasp, and the body was durable enough for his tough attitude. The pen was easy to write with, and made writing his letters even more fun on the touch sensitive screen. He learned new ways of counting, and adding, spelling and reading. What more could a mom want in a gaming system for her child?

He played with it for months, until Christmas rolled around again, and Santa brought him a Leapster TV system. The joystick was thick and easy for his hands to manipulate, the buttons perfect for action packed games. All of the cartridges are interchangeable from the portable unit to the Leapster TV, and I enjoyed the functionality of it.

Again, he played with it for months, and then right before summer, lost interest. I thought the phase had ended.. it truly broke my heart.

Alex started school this past August and a few of the kids in his class were excited about the release of WALL-E, the Disney Pixar movie, for Leapster, and he requested that we dig it out. We tried to turn on the hand held unit, and even with brand new batteries, it just wouldn't turn on. I have no idea what happened, it was completely dead.. my son was crushed. So I called Leap Frog and talked to their customer service representative. She walked me through a couple of steps and after a few moments instructed me to send it back. I was told that if they could fix it, they would, and if they couldn't they would send me a brand new one. The fixed or new Leapster was supposed to come in 4-6 weeks.. it came in about 2! My son was ecstatic!! Now he could play his new game, and take it to grandma's house as well. What could be better? He decided playing it on the Leapster TV would be even cooler, so we plugged it in, and added new batteries, and uh-oh.. the same thing happened. I called customer service, and they walked me through some steps again, told me how to reconnect the controller, and wallah- it worked!!

Very rarely do I find a company that not only makes excellent products, but that has amazing customer service. I *highly* recommend the Leapster or Leapster2 for your son or daughter this holiday season. I love purchasing stuff that is durable and has an ability to stay a part of my son's activities for months, rather than weeks. Three Christmases later, we are still playing with both the Leapster and Leapster TV.. and have had no more problems or issues. If we did, I have full confidence in the staff in the Leap Frog Customer service department. You will not be dissatisfied with this system, and your child will learn in Leaps and Bounds!

P.S. As my first give away, I am running a week long contest for entries to win an "I SPY CHALLENGER" Leapster game. This game is recommended for children in 1st-4th grade. Retail value: $25

Tell me what game is your child's favorite Leapster Game, or if you are getting the Leapster or Leapster2 for your child for the holidays, why you chose Leap Frog over the other companies.

Extra entries: (leave a new comment for each that you do)

• Tweet about this giveaway
• Blog about this awesome Leapster Give-away & link it back to this site
  
• E-mail this blog contest to at least 10 of your closest friends & cc me at 4BabyAndMom [at] gmail [dot] com
  

Winner will be chosen at random on 12/12/08 from all entries received.
Happy Holidays!